Shipping policy
Delivery, shipment and return
All orders are usually shipped within 1-4 working days. During holidays, this may be extended. When the item is dispatched from our warehouse, the typical delivery times are:
- Denmark: 1-4 working days
- Europe: 4-7 working days
- Other destinations: 6-10 working days
For Danish orders, we use DAO and GLS for shipping. For international orders, we use PostNord. You can choose to have your package delivered to your home address or to the nearest package shop if available for your location.
Shipping costs are calculated at checkout and are determined by the weight of the item.
Upon shipment, you will receive a tracking number, which allows you to track the shipment at all times.
If You Regret Your Purchase (Withdrawal)
Bellis Studio offers a full refund within 14 days on goods purchased on the website, unless otherwise agreed or stated in your order. The 14-day period starts on the day the order is delivered. Any return costs are incurred by you.
The request for cancellation must be notified to us no later than 14 days after delivery and must be delivered to us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.
If you wish to exercise your right to withdraw from the purchase, you must send us an e-mail at bellisstudio@outlook.dk. In your message, clearly indicate that you wish to use your right of withdrawal.
Condition of the Item You Have Returned
You are responsible for the condition of the product and for any decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics, and function of the goods. This means that you must try the item in the same way as if you were shopping in a physical store.
If the item is tested or used beyond what is described above, it is considered used and may have a decreased value. This means that when the purchase is canceled, you may receive a lesser portion or none of the purchase amount refunded. It is up to Bellis Studio to evaluate the condition of the item.
When returning, please contact us at:
Bellis Studio
Piledamsvej 13
6000 Kolding
Phone: +45 60537322
Email: bellisstudio@outlook.dk